We are excited that on February 4, 2019, Texas State Bank customers became American State Bank customers. We are committed to making this transition as seamless as possible for you, while we continue to deliver the outstanding quality service you expect and deserve. You will find more details and answers to common questions below.
To access Online & Mobile Banking, follow the steps below. If you've attempted to access your account and were locked out, please contact your branch to have your account unlocked.
Online Banking Login:
- Visit ASBTX.com and enter your current user id in the Online Banking login field
- When prompted, enter the last 4 digits of your social security number as your initial password
- Read and accept the terms and conditions
- Enter the last 4 digits of your social security number as your current password
- Create a new password
- Select a watermark image
- Read information about multifactor authentication, and then establish new security challenge questions
- Enter or confirm your email address and set up a password reset question
- You will be directed to the Online Banking landing page with your account details
After logging in to Online Banking, you can follow the steps below to set up Mobile Banking:
- While logged into Online Banking, select the Options tab—Mobile Settings—Web Mobile Settings
- Select the box to enable web access for your mobile device
- Select ‘Yes’ or ‘No’ to receive text message alerts
- Enter your mobile phone number and carrier information
- Select which accounts you want to access via your mobile device and hit Submit
- Download the American State Bank Mobile Banking app from the Apple® app or Google Play™ store
- Login with your American State Bank Online Banking credentials
Information for individuals who have been set-up as person-to-person/POP payees through Texas State Bank’s Online Bill Pay system will not transfer to the new system. While American State Bank does have the ability to facilitate person-to-person payments through their online banking system, information related to individual payees will need to be re-entered into the new American State Bank online bill pay system, which can be accessed on February 4th by logging in to online banking at www.asbtx.com. Payment and payee information, including six months of Bill Pay history, for all other biller types are expected to transfer to the new system.
Texas State Bank customers will not have access to the TSB Online Bill Pay portal as of 9:00 a.m., January 28th, in order to facilitate the conversion of bill pay information to American State Bank’s online system. We apologize for any inconvenience this may cause.
On Monday, February 4th you will be able to access all features of online bill pay through www.asbtx.com. Until then:
- All existing payments scheduled through Bill Pay will be processed as expected.
- To facilitate a payment that you typically complete through the online bill pay system please visit your branch or call 936-634-8877. We have many options available at no charge to you due to the temporary inconvenience, including issuing a cashier’s check or money order, initiating a wire transfer, or submitting your payment with a Debit Card.
- No new payments, payees or enrollments can be added or changed until February 4th.
- If you need to submit a stop payment request, visit your branch as you always have.
Payment and payee information, including six months of Bill Pay history, are expected to transfer to the new American State Bank online bill pay system and can be accessed on February 4th by logging in to online banking at www.asbtx.com. If you would like a copy of your bill pay history before then, your branch staff will be able to provide it upon request after Friday, February 1st.
All existing Texas State Bank debit card users should have received their new American State Bank ATM/debit cards in the mail. You should continue to use your existing Texas State Bank ATM/debit cards to access funds through Sunday, February 3. After this date, your card will be deactivated and should be destroyed. On Monday, February 4, you can activate your new American State Bank ATM/debit card by following the two-step process below:
1. Call the telephone banking line 866.582.8440 to activate the card.
2. To create a PIN for your new card, you will need to complete a PIN-based transaction at an ATM machine or point-of-sale terminal. The four-digit PIN that you use to complete the first PIN-based transaction will become the permanent PIN for the card.
Upon completion of the conversion on February 4, payments on existing Texas State Bank loans and credit cards can continue to be made just as you always have, or however is most convenient for you.
We recently sent letters to all current residential mortgage loan customers notifying them that American State Bank will retain the servicing of mortgages currently held at Texas State Bank. In addition, your loan officer will remain the same. After the conversion, you can continue to make payments on existing Texas State Bank residential mortgages just as you always have, or however is most convenient for you. This includes:
- Paying in-person or mailing a check to your local branch
- Auto-debiting your checking account
- Mailing your payment to the address listed on your Mortgage Statement
- Paying online
American State bank will continue to offer overdraft protection for all customers.
In order to continue with your current overdraft protection status, we sent customers two forms that will need to be completed in order to indicate whether you are opting in or opting out of the overdraft protection program. You can access the forms here. Once you complete the form, you may deliver the forms to your nearest branch location.
For the large majority of customers, account numbers will remain the same. In the rare instance that it is determined you have a duplicate account number as a result of the merged banks and will need a new account number, we will notify you well in advance of February 4, allowing ample time to make adjustments to online billers, direct deposits, and direct debits.
No. All payees, scheduled and recurring payments that are currently set-up in the TSB Bill Pay system should transfer to American State Bank Online Banking at the time of the customer conversion.
The Texas State Bank ABA routing number will remain active and translate into the American State Bank ABA routing number. If there are any changes to your existing account numbers, you will be contacted prior to February 4. Customers’ direct deposits will continue to process as your accounts transition to American State Bank unless you are contacted about changes to your account numbers. For any new direct deposits or debits entered after February 4, you should use the American State Bank ABA routing number, 111909210.