We are excited that on February 4, 2019, Texas State Bank customers became American State Bank customers. We are committed to making this transition as seamless as possible for you, while we continue to deliver the outstanding quality service you expect and deserve. You will find more details and answers to common questions below.
Texas State Bank branches open as American State Bank branches on Monday, February 4, and will continue to operate during their normal business hours.
In addition to the current Texas State Bank branches, customers will also have access to six additional branch locations in Smith County, which are highlighted on the last page of this brochure. In addition, customers may find location addresses and business hours on the American State Bank website here.
American State Bank currently offers credit cards through a different provider. While we still plan to offer credit cards, we are working through the details of finalizing a provider. If credit cardholders are impacted as a result of the change, we will notify you upon finalizing our solution. In the meantime, your current Texas State Bank credit card will remain active.
The conversion process will begin upon Texas State Bank branches closing at normal business hours on Friday, February 1, and will last the duration of the weekend until the branches reopen at normal business hours on Monday, February 4. During this time, branches will be closed and online banking, mobile banking, bill pay, and telephone banking will be unavailable. For any banking needs you might anticipate during the February 1 weekend, it would be safe to address those needs in advance. Lastly, customers will also notice American State Bank signage being installed at most branches, with installation expected to be complete by Monday, February 4 upon reopening.
American State Bank will continue to provide an easy and secure way to access and manage your accounts through our online and mobile banking platforms. You will find information for accessing our online features with login instructions here.
American State Bank and Texas State Bank share the same core values, sense of culture, and philosophy related to community banking. This partnership will further strengthen the combined bank’s ability to meet the broadening needs of its customers through an expanded suite of products and services, coupled with the benefits of an expanded geographic footprint.
At the time of the systems and account conversion in February 2019, the combined bank will be American State Bank.
In January 2019, customers will receive a Welcome Kit with details about their accounts and the conversion, including online banking updates. All communications will also be available electronically on this site, as well as at Texas State Bank branches.
It is a priority of the combined American State Bank to provide current Texas State Bank customers with the same quality service and the opportunity to continue to see the same familiar faces in their local branches.
As a valued Texas State Bank customer, you will receive communication in early January outlining any account changes you may experience. This communication will address changes that may impact your:
- Current accounts—including account numbers, checks, debit cards and account options.
- Online Banking, TSB Bill Pay, Popmoney and other online tools
- Safe Deposit Boxes and other bank services
We are committed to making your transition to American State Bank as seamless as possible for you.
After the account conversion in February 2019, customers will have access to their accounts at all American State Bank branches and ATMs.